Recognizing why customers purchase our services is only one criterion to achieving customer satisfaction.  Valuable contributions from everyone in the organization on a daily basis, from the field to the front office ultimately determine the level of satisfaction achieved.      
   
In addition to discussing the diverse job responsibilities of attendees and their individual contributions, this two hour session will identify the challenges associated with delivering a consistent level of quality service.  By sharing the experiences and innovative solutions already implemented at other member organizations, the goal will be to expand the list of SPGroup service best practices.     

This session is designed to be a very energizing and insightful experience, providing the attendees a better understanding of how their actions and behaviors can impact – not only their own job satisfaction – but the culture of the company as a whole.